We strive to ensure customer satisfaction with our products and services. Below are the terms for exchanges and returns.

1. General Policy

• Due to the nature of spa and beauty treatments, services are non-refundable once rendered.

• For beauty products, exchanges or returns are accepted under specific conditions.

2. Eligibility for Returns & Exchanges

• Products must be unused, unopened, and in original packaging.

• Returns must be requested within 7 days of purchase.

• Proof of purchase is required.

3. Non-Returnable Items

• Opened or used skincare and beauty products.

• Gift cards and promotional items.

• Personalized or customized services.

4. Process for Returns & Exchanges

• Contact us at admin@nisastudiojohorbahru.com with your order details.

• If approved, customers must ship the item back at their own cost.

• Exchanges are subject to stock availability.

5. Refund Policy

• Approved returns may be refunded via store credit or original payment method.

• Refunds may take 7-14 business days to process.

For further assistance, please contact us at admin@nisastudiojohorbahru.com. Thank you for shopping with OnlinePremiumOutlet.com.